Privacy policy
Last updated: August 29, 2026
VNTL ("we", "us", or "our") operates the website vntl.ca. We are based in Toronto, Ontario, Canada. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store. We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
When you shop with us or interact with our store, we may collect:
- Contact details — your name, email address, shipping address, and phone number
- Order information — the products you purchase and your order history
- Payment information — processed securely by our payment provider (Shopify Payments). We do not store your full credit card details on our servers.
- Technical data — basic analytics such as your device type, browser, and the pages you visit, collected to help us improve our store.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send you order confirmations, shipping updates, and customer service responses
- Respond to your questions and requests
- With your consent, send you marketing emails about new products, drops, and offers (you can unsubscribe at any time)
- Improve our website, products, and customer experience
How We Share Your Information
We only share your personal information with the third parties necessary to run our business:
- Shopify — our e-commerce platform, which hosts our store and processes payments
- Shipping carriers — such as Canada Post, to deliver your order
- Service providers — email and analytics tools that help us operate
We do not sell your personal information to anyone.
Cookies
Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the store may not work properly if you do.
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request that we delete your personal information
- Withdraw your consent to marketing communications at any time
To exercise any of these rights, email us at [hello@vntl.ca].
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Payment processing is handled through secure, encrypted, PCI-compliant systems via Shopify.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
VNTL [hello@vntl.ca] Toronto, Ontario, Canada